McAfee has released a hotfix HF715674 for McAfee Endpoint Encryption for PC 6.1 Patch 2 or 3 (6.1.2, 6.1.3).
This hotfix is a workaround for the following issue:
- You are not authorized for this operation (after upgrading to EEPC 6.1 Patch 2 or 3 when attempting to retrieve the recovery key).
For more information, see KnowledgeBase article KB73327 (https://kc.mcafee.com/corporate/index?page=content&id=KB73327).
You can get the hotfix from the McAfee Downloads site using a valid Grant Number.