IMA Modules to Select when Capturing a CDF Trace for a Universal Print Server (UPS) Issues

This article contains information regarding the CDF modules available for selection when capturing a Citrix Diagnostic Facility (CDF) trace for Citrix Universal Print Server (UPS) issues.

Requirements

CDF Control utility is available at:

http://support.citrix.com/article/CTX111961

Background

Ensure all the prerequisite components are installed and basic troubleshooting is performed prior to capturing a CDF trace.

Procedure

To capture a CDF trace for Citrix Universal Print Server (UPS) Issues, perform the following tasks:

  • Select the following modules:
    UPS Specific Modules
    :
    – MF_DLL_UpProtocol – MF_DLL_UpProv – MF_DLL_UpWebService – MF_Service_UPServer – Policy_UPS_Printing – Setting_UPS_Printing
    Policy Specific Modules
    : – MX_CseClient – MX_CseEngine – MX_GroupPolicy_DataModel – MX_GroupPolicy_Filters – MX_GroupPolicy_Gui – MX_GroupPolicy_Provider – MX_GroupPolicy_utilites
    XTE Specific Modules
    : – XTE_mod_async_engine – XTE_mod_cgp – XTE_mod_multiplexer – XTE_mod_schannel – XTE_mod_socks – XTE_mod_ticket – XTE_mod_vhost_throttle – XTE_mod_winevent_log
  • Start the CDF tracing process before reproducing the issue. After the issue is reproduced, stop the CDF tracing and upload the .etl file created. The trace can either be uploaded as an attachment to an email or via TAAS.

EMAIL

Be sure to include your Service Request Number in the subject line and include techsupport_na@citrix.com in the “TO” or “CC” field.

TAAS

  • Click the Upload button.
  • Log on using your MyCitrix account.
  • Read and agree to the Data Collection and Privacy statement by clicking the Agree button.
  • Enter the Service Request # to the Support Case #: field.
  • Enter a description in the Description field.
  • Click Select File which initiates a java plug in. Click Run Now or Accept.
  • Use the open file dialogue to select the .etl file containing the requested data. The requested data uploads to Citrix, and you must receive a confirmation from no-reply@taas.citrix.com.

Read the original post here on the Citrix Knowledgebase.

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