CloudPortal Services Manager Cumulative Update 1

Important Notes about This Release

To obtain this hotfix and for installation instructions, contact Citrix technical support.

Where to Find Documentation

This document describes the issue(s) resolved by this release and includes installation instructions. For additional product information, see Citrix eDocs, the Citrix Product Documentation Library.

Issue(s) Fixed in This Release

The following issues have been fixed since the release of Citrix CloudPortal Services Manager 10:

Exchange Issues

  1. The Preferred Mail Stores option must be selected to allow the Hide unselected mail databases option to be disabled.


  2. You cannot set mail stores or resource mailbox mail databases at the Active Directory level in an environment running multiple versions of Exchange.


  3. Services Manager has been updated to use Microsoft’s supported and documented processes and methodologies for Exchange 2010 SP2.


  4. Reloading servers used for Web-based Offline Address Book distribution times out before all servers can be returned. This issue occurs with Exchange 2010 servers.


Virtual Machine Issues

  1. After provisioning a VM to a customer, the Connect to virtual machine dialog box displays the incorrect Hyper-V host name. This issue also occurs after migrating a VM to another host.


  2. When moving a VM between hosts, the network resets and, on some operating systems, disconnects the network adapter due to security restrictions. This issue occurs because Services Manager uses dynamic MAC address generation for Hyper-V VMs. To avoid this issue, configure a VM with a static MAC address generated through SCVMM. To do this, perform the following actions in Services Manager: 1. Create a new VM by clicking Services > Virtual Machine > Virtual Machines, and then click New Virtual Machine. 2. Under Network Adapters, click Add network adapter. 3. Under Ethernet (MAC) address, select Static. Click Generate and then click Provision.


  3. When a customer is provisioned with multiple Hyper-V hosts, Services Manager does not allow the customer to select a target host when creating new VMs. Instead, Services Manager automatically selects the target host. To avoid this issue, enable the Enable Host Selection option when provisioning a customer with the Virtual Machine service. To do this, perform the following actions in Services Manager: 1. From the customer’s service list, click Virtual Machine > Advanced Settings. 2. Under Service Settings, select Enable Host Selection. 3. Click Provision. After this option is enabled, the customer can use the Select Host property to specify the target Hyper-V host. This property appears on the New Virtual Machine page, under Virtual Machine Identity.


  4. Services Manager does not allocate IP addresses correctly when a customer is provisioned with the Virtual Machine service and can also resell the service. When an IP address is allocated to a subcustomer, Services Manager still displays this IP address as available to the reseller customer for provisioning.


  5. When syncing virtual machine resource counters, Services Manager does not correctly aggregate resellers’ allocated resources.


  6. If multiple Hyper-V hosts have virtual networks with identical names, Services Manager does not display the virtual networks after virtual resources have been refreshed.


Provisioning Issues

  1. When a service is deprovisioned from a customer, the service is not deprovisioned from the customer’s disabled users. If the disabled users are re-enabled, the users are still provisioned with the service.


  2. After importing the Citrix App Studio service, the service does not appear in the Services menu.


  3. When an existing customer is moved to a newly created reseller, service properties might not be displayed correctly.


  4. Importing users in bulk might result in failed import of valid users due to an invalid domain error. This issue occurs if the letter case of the target domain name in Services Manager and the imported users’ domain name does not match.


  5. When Services Manager is configured to automatically generate UPNs and usernames according to a specified pattern, and the UPN and Username display properties are set to "Read Only," creating a new user fails, indicating the UPN and username are already in use. This issue occurs when attempting to create a user with a name similar to an existing user.


  6. When importing users in bulk with blank UPNs or usernames, the UPN or username might not be automatically generated using the pattern specified in Services Manager. Services Manager generates the UPN or username using the default pattern. This issue occurs when the UPN and Username display properties are set to "Read Only."


  7. When Services Manager is configured to automatically generate usernames according to a specified pattern, and users are imported in bulk, Services Manager appends numbers to the end of the customer code instead of the username when evaluating similar entries. Because the customer code is used to associate customers with their users, this issue results in similar users appearing to belong to different customers.


Database Issues

  1. When configuring a SQL Server instance as a public instance, Services Manager fails to mark the instance public after the configuration is saved.


  2. Responsiveness of Services Manager is slow in large environments.


Services Manager API Issues

  1. In a multi-location environment, the Services Manager API returns the error "Conversion from type ‘DBNull’ to type ‘String’ is not valid" when a request is made to retrieve the customer properties available in the specified location.


  2. When syncing passwords with the AD Sync service, the Service Manager API intermittently resets passwords of existing users. This occurs because the Services Manager API fails to set random passwords for non-existent users when no other password is specified.


  3. Creating new instances of Web hosting or SQL Server for customers returns an error.


  4. When creating a new customer with multiple domains specified, the Services Manager API returns the error "Domain does not exist" due to an error in how the specified domains are processed. To avoid this error when creating an API request for a new customer with multiple domains, the primary domain must be specified within <domains>.


  5. The Services Manager API cannot scale to create many new customers simultaneously using multiple threads. Customers are created, one at a time only.


  6. When a subcustomer is created without specifying the parent customer, the root customer OU is overwritten by the new subcustomer.


  7. When provisioning new services without specifying a user plan, the API automatically selects a plan but does not provision the plan. Instead, the API disables the plan.


  8. Querying a newly enabled service before it is saved to a customer returns the error "Cannot access the Service ID."


DNS Issues

  1. When a customer is provisioned with the Windows DNS service and an SRV record is created, the Autodiscover service type is missing from the list of available services. When an SRV record is created with BIND, the Autodiscover service is unavailable, as intended.


  2. When adding a new domain, provisioning requests are sent for all domains in the system, including existing domains.


  3. After creating an SRV record, the Service Name field is blank when viewing the record details.


Windows Web Hosting Issues

  1. When provisioning a Web site in an environment where IIS shared configuration is enabled, Services Manager returns the error "Server was unable to process request. Failed to remove delegation from <FULL group for IIS>. Specified cast is not valid."


CRM 2011 Issues

  1. In environments that include multiple ADFS servers, no method exists for specifying the preferred server. Consequently, Services Manager might select the incorrect server.


  2. In environments that include multiple CRM farms on the same domain, listing users in an organization returns errors. This occurs because Services Manager connects to the incorrect discovery server to retrieve users associated with the organization.


Updated Components in This Release

This release contains updates to the following components of CloudPortal Services Manager:

– Citrix CloudPortal Web

– Citrix CloudPortal Virtual Machine Web Service

– Citrix CloudPortal Exchange Web Service

– Citrix CloudPortal IIS Web Service

– Citrix CloudPortal Databases

– Citrix CloudPortal Provisioning Engine

– Citrix CloudPortal Directory Web Service

Obtaining and Installing This Release

To obtain this hotfix and for installation instructions, contact Citrix technical support.

Original post on the Citrix Knowledgebase is found here.

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