How to install Citrix Receiver 3.3

Citrix has released Receiver 3.3 a while ago now. But every now and then I see that people are having difficulties with installing it.

Receiver 3.3 assumes that you are working with the new way of publishing apps and desktops. When you are still using the webplugin only (for use with Web Interface) and you are not publishing apps and desktops through StoreFront/ Cloudgateway then you can run into some “issues” with installing Receiver 3.3.

The provided solution is a workaround to bypass the “Enter your work or email or server address” message at the end of the installation.

Here’s what you see during the normal installation of the Receiver 3.3 downloaded straight from the Citrix downloads website.

1. Click “Install” to start the installation of the receiver.

2. The installation begins and this progress screen is shown.

3. You are now faced with the “enter your work email or server address” question.

4. If you do not enter email address or server address and you press “Next” you will see this message

5. When you press “Cancel” you are faced with this message

You can safely exit the Receiver setup at this time but you will be seeing the “enter your work email or server address” question when you reboot your system every time. You can bypass this by renaming the Receiver.exe in the installation folder to ReceiverWeb.exe (default location is C:Program Files (x86)CitrixReceiver) but if you want to automate the installation it will be a hassle.

Aternate installations

Method 1

You can  bypass the question entirely by downloading the same Receiver 3.3 version but renaming it to ReceiverWeb.exe before you start the installation. This rename is case sensitive !!!!

Now you still get the “Install” screen and the progress screen but you won’t be asked to “enter you work email or server address” question at the end. The installer ends without a “finish” screen but it installed completely.

I hope this post helped you and if you have any questions please leave a message at the end of this page and I’ll respond as soon as possible.

Complete one of the following procedures to suppress the Add Account wizard in Citrix Receiver for Windows 3.3.

Method 2

Install the CitrixReceiver.exe from the command line with the following switch /ALLOWADDSTORE=N (and other parameters if you need them).

Method 3

Changing Registry values post installation to suppress the Add Account window.

Caution! This fix requires you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Under HKLMSoftwareCitrixDazzle, set AllowAddStore value to N. Restart Citrix Receiver for Windows to apply the new Registry value.

Method 4

Rename the ConfigurationWizard.exe to ConfigurationWizard.old. This is the actual executable that launches the Add Account wizard. Renaming this file prevents the application from launching it. Located under C:Program Files (x86)CitrixICA ClientReceiver.

Caution! This workaround prevents adding new stores completely as the executable responsible has been renamed. This is not recommended and might cause additional problems.

Method 5

Using regedit set the EnableFTU to “0” (zero).
HKEY_CURRENT_USERSoftwareCitrixReceiverEnableFTU = 0

Install Receiver 3.3 by executing CitrixReceiver.exe.

Download the receiver

You can download the Receiver by going to the website and select the Citrix Receiver from the menu. In the subsequent menu you select the “Receiver by platform”. This way you can tweak the downloaded file a little with the alternate installation mentioned above.

The “Receiver Easy Install” is a file based on a scan of your local system and for many admins not quite workable for deploment to multiple types of operating systems. So for the most complete version just select the “Receivers by platform” version.

11 thoughts on “How to install Citrix Receiver 3.3”

  1. Hello Tero,

    So renaming the downloaded CitrixReceiver.exe to CitrixReceiverWeb.exe doesn’t help either? Did you download the “easy install” version of the Citrix download website or did you select the Receiver by platforms option (preferred)?


  2. I’m having issues with this as well.

    I’m using a product for deployment called Desktop Central from ManageEngine.

    The great thing about it, is that it will usually parse through any command line argument that I tell it to do – but for some reason it fails to pass through /ALLOWADDSTORE=N.

    My work around was to create a batch file, that would run the client install with the command switches.

    This worked locally on my machine, but yet again – when deployed via my usual method – it fails to acknowledge the /ALLOWADDSTORE=N switch.

    Lastly, I went through my registry to locate the infamous key that needs to be modified – and there was no HKLMSoftwareCitrixDazle key. I manually created it, set the registry entry as indicated, exported the reg key, deleted the key from my test system, edited my batch to install the reg key and tried again.

    Again – tried the batch file. It installs the software silently – up pops up that box asking for the web address or email. I restarted the Citrix Receiver app, and the box still pops up. I have verified that the reg key is set correctly.

    I know your not the creator of the Citrix Receiver app – but damn this shouldn’t be as complicated as it is

  3. Hi Carlo,

    Have you already tried renaming the Receiver.exe to ReceiverWeb.exe (caution it is case sensitive !!!). If this fails please try method 5 as this is released today as another fix for this “issue”.

    I know it’s a pain in the ***. Unfortunately Citrix is aiming slowly but surely at the StoreFront installations and leaving the “old” PNAgent environments.



  4. Hey Jack,

    Thanks for the quick reply!

    I have tried with the name change, and I get the same result – which is weird. I haven’t verified it yet, but I think the name change gets ignored if you throw any sort of command line switches into it. I have tried with the name changed, but if I thow in the /silent switch – it still throws that popup asking for the email or web address.

    I have tried both ReceiverWeb.exe and the reconmended (from their KB) CitrixReceiverWeb.exe and end up with the same result.

    If I just do the name change, and run it without command line switches, the product installs fine – but then its not silent and is looking for user interaction.

    Again another totally baffling thing thats giving me a migrain lol

    I will try option 5 – I haven’t yet, as your the first to anounce it – I didn’t even see it on their KB a few hours ago. Thanks for the tip and I’ll let you know if this works!

  5. Just tried Option 5 – still no luck

    First I checked and noticed that the registry key:

    HKEY_CURRENT_USERSoftwareCitrixReciever -> EnableFTU =0 was already set.

    I uninstalled the receiver. Reinstalled with the above command lines, and verified it again, and it is set as it should be – unfortunatly the popup keeps coming up still.

  6. Hi Carlo,

    How unfortunate to hear that the silent install isn’t working as it should.

    Let me check and test somethings and I’ll come back to you hopefully soon.


  7. Hi Jack
    trying to install Receiver as part of the Avalon Excalibur eval but getting email server prompt.

    It says it is version tried renaming .exe and setting EnableFTU key to 0.

    Have you seen or tried this eval ?
    In the meantime going to download from Citrix

  8. Hi Ricky,

    I’ve installed Excalibur but with the rename of the receiver to ReceiverWeb.exe it worked. Be carefull with the capital letters. It is really case sensitive.

    Hope this helps.

  9. Hi Jack

    Thanks for a quick response. I have got it working with version However I think it may be a certificate permission issue. Will reinstall version later and see if it works.


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