Stopping PVS Stream Service can Render Target Devices Unresponsive

We as Citrites (Citrix employees) are encouraged to write KB articles for the Citrix knowledgebase (support.citrix.com). The following article I’ve written when I came across the issue and saw it wasn’t documented.

When stopping the Stream Service on a given Provisioning Server it can render some (but not all) target devices connected to that particular server unresponsive since the failover to other servers does not occur.

If you look at the stream process log (which can be found on the PVS server in C:ProgramdataCitrixProvisioning Serverlogs), you may find these entries:

2012-12-02 19:58:45,001 [0x000020f8] INFO Shutdown: Setting application shutdown state to true; 0 other message processor threads currently running

2012-12-02 19:58:45,001 [0x00001680] INFO Ardence::SSDiskUpdateNotification::Main SSDiskUpdateNotification: Exiting normally

2012-12-02 19:58:45,016 [0x0000211c] INFO Shutdown: Setting application shutdown state to true; 1 other message processor threads currently running

2012-12-02 19:58:47,060 [0x0000156c] INFO CSSProtocolModule::MoveClients Notify clients for service shutdown

2012-12-02 19:58:52,255 [0x0000156c] ERROR CSSProtocol::UpdateClientStatus Server IP mismatch. Requesting Device (servername), ID=22. Mismatching server IP 8ACD7901:8ACD7902

2012-12-02 19:58:53,082 [0x00001054] INFO Response to mtLoginServer request took 5164 milliseconds

2012-12-02 19:58:53,082 [0x00001054] FATAL No response to mtLoginServer was received

2012-12-02 19:58:53,082 [0x00001054] INFO Response to mtLoginServer returned 0 servers

2012-12-02 19:58:53,097 [0x00001288] INFO Response to mtLoginServer request took 5195 milliseconds

2012-12-02 19:58:53,097 [0x00001288] FATAL No response to mtLoginServer was received

2012-12-02 19:58:53,097 [0x00001288] INFO Response to mtLoginServer returned 0 servers

2012-12-02 19:58:53,175 [0x0000156c] ERROR CSSProtocol::UpdateClientStatus Server port mismatch. Requesting Device ServerName (ID=20), Server port 6925:6920

To resolve this issue, install one of the following hotfixes (depending on your flavor off PVS):

CPVS56SP3002

CPVS60019

CPVS61016

Here’s the link to the official┬áKB article.

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