CloudGateway 2 is available! Check out what’s new

CloudGateway meets these requirements and more by providing IT the assurance that corporate apps and data are isolated and secure while providing users the access to all of productivity tools they need to do their job … from any device. Specifically, CloudGateway is an enterprise mobility management solution that securely delivers mobile, web, SaaS and Windows apps and data to any device, anywhere. As part of the new release, here are a few of the key new features that we know will excite our customers:

1. Provide a rich, secure mobile device experience with MDX Technologies. Citrix MDX Technologies powers a next-gen mobile device experience that provides seamless separation between work and personal life with full user choice and IT control over all apps and data. These technologies give CloudGateway a rich set of mobile app technologies that enable centralized management, security and control over native iOS, Android and HTML 5 apps across more than two billion mobile devices. Specifically, we announced four new technologies:

  • MDX App Vault – the MDX App Vault is a secure native mobile app container technology that separates mobile enterprise apps and data from personal apps and data on any mobile device. This allows IT to remotely manage, control, lock and wipe the critical business apps and data they care about.
  • MDX Web Connect – MDX Web Connect is a secure mobile browser technology that makes it easy for IT to deliver internal corporate web apps, external SaaS apps, and HTML5 apps to mobile devices with a dedicated browser instance for each app.
  • MDX Micro VPN – the MDX Micro VPN is the industry’s first app-specific secure access technology that lets IT create a secure VPN tunnel for mobile and web apps accessing the company’s internal network from personal mobile devices. Using this technology, companies can instantly mobilize all their existing apps, including their corporate Intranet as well as native iOS and Android applications. This also means that businesses do not require a device-wide VPN that can compromise security.
  • MDX Policy Orchestration – MDX Policy Orchestration provides granular policy-based control over native mobile and HTML5 apps based on factors such as the type of device or network, device passcode, or upon detection of a jailbroken device.
  • 2. Support more mobile devices with complete mobile application management. IT organizations can now internally develop or purchase native iOS, Android and HTML5 mobile apps, and securely manage and deliver them – just like they do for traditional Windows apps – through CloudGateway. Using the MDX Application Preparation Tool, administrators can wrap apps and import them into CloudGateway, where IT can set rules around how and when these applications can be used. Once these apps are delivered to users, users get the benefit single-click, single sign-on access to mobile apps in the same personalized workspace as Windows, web and SaaS apps. And, for the security minded, CloudGateway allows IT to instantly revoke application access and wipe all associated data when a user leaves the organization or other status change.

    3. Increase productivity for mobile users with follow-me data (and apps). Workers want access to their data on all of their devices. Using CloudGateway with ShareFile Enterprise, IT now can manage and secure this data for workers wherever they are. To start with, IT can provision and de-provision ShareFile accounts automatically when an employee is added to or removed from Active Directory. Once the account is provisioned, workers can access all of their data on any device through Citrix Receiver, and that data will follow the employee across all devices. To increase productivity, CloudGateway enables data associated with mobile apps or Windows apps delivered by Citrix XenApp to be accessible with a single click. And finally, in the event a device is lost or an employee leaves the organization, IT can remotely wipe all of the data. The same principal for apps exists as well – once users have chosen their apps, these apps follow the employee across all devices for the ultimate productivity.

    The past two and a half months have been a crazy time to be on the Receivers and Gateways team here at Citrix, but I speak for all of us when I say we are proud of the progress we have made. I can now truly say that Citrix is in the mobile market to stay. CloudGateway 2 delivers on customers top priorities around enabling mobility with a solution that secures and mobilizes corporate data and apps, allows IT to say “yes” to all the amazing new devices that workers bring into the workplace every day and supports mobile workers in their quest to work from anywhere on any device.

    1. Source: Forrsights Networks And Telecommunications Survey, Q1 2012, Forrester Research, Inc., 2012

    Read the entire blog here on the Citrix blogs.

    Download CloudGateway Express 2.0 or the Virtual Appliance here from the Citrix Download page (requires a valid MyCitrix ID)

    CloudPortal Services Manager Cumulative Update 1

    Important Notes about This Release

    To obtain this hotfix and for installation instructions, contact Citrix technical support.

    Where to Find Documentation

    This document describes the issue(s) resolved by this release and includes installation instructions. For additional product information, see Citrix eDocs, the Citrix Product Documentation Library.

    Issue(s) Fixed in This Release

    The following issues have been fixed since the release of Citrix CloudPortal Services Manager 10:

    Exchange Issues

    1. The Preferred Mail Stores option must be selected to allow the Hide unselected mail databases option to be disabled.


    2. You cannot set mail stores or resource mailbox mail databases at the Active Directory level in an environment running multiple versions of Exchange.


    3. Services Manager has been updated to use Microsoft’s supported and documented processes and methodologies for Exchange 2010 SP2.


    4. Reloading servers used for Web-based Offline Address Book distribution times out before all servers can be returned. This issue occurs with Exchange 2010 servers.


    Virtual Machine Issues

    1. After provisioning a VM to a customer, the Connect to virtual machine dialog box displays the incorrect Hyper-V host name. This issue also occurs after migrating a VM to another host.


    2. When moving a VM between hosts, the network resets and, on some operating systems, disconnects the network adapter due to security restrictions. This issue occurs because Services Manager uses dynamic MAC address generation for Hyper-V VMs. To avoid this issue, configure a VM with a static MAC address generated through SCVMM. To do this, perform the following actions in Services Manager: 1. Create a new VM by clicking Services > Virtual Machine > Virtual Machines, and then click New Virtual Machine. 2. Under Network Adapters, click Add network adapter. 3. Under Ethernet (MAC) address, select Static. Click Generate and then click Provision.


    3. When a customer is provisioned with multiple Hyper-V hosts, Services Manager does not allow the customer to select a target host when creating new VMs. Instead, Services Manager automatically selects the target host. To avoid this issue, enable the Enable Host Selection option when provisioning a customer with the Virtual Machine service. To do this, perform the following actions in Services Manager: 1. From the customer’s service list, click Virtual Machine > Advanced Settings. 2. Under Service Settings, select Enable Host Selection. 3. Click Provision. After this option is enabled, the customer can use the Select Host property to specify the target Hyper-V host. This property appears on the New Virtual Machine page, under Virtual Machine Identity.


    4. Services Manager does not allocate IP addresses correctly when a customer is provisioned with the Virtual Machine service and can also resell the service. When an IP address is allocated to a subcustomer, Services Manager still displays this IP address as available to the reseller customer for provisioning.


    5. When syncing virtual machine resource counters, Services Manager does not correctly aggregate resellers’ allocated resources.


    6. If multiple Hyper-V hosts have virtual networks with identical names, Services Manager does not display the virtual networks after virtual resources have been refreshed.


    Provisioning Issues

    1. When a service is deprovisioned from a customer, the service is not deprovisioned from the customer’s disabled users. If the disabled users are re-enabled, the users are still provisioned with the service.


    2. After importing the Citrix App Studio service, the service does not appear in the Services menu.


    3. When an existing customer is moved to a newly created reseller, service properties might not be displayed correctly.


    4. Importing users in bulk might result in failed import of valid users due to an invalid domain error. This issue occurs if the letter case of the target domain name in Services Manager and the imported users’ domain name does not match.


    5. When Services Manager is configured to automatically generate UPNs and usernames according to a specified pattern, and the UPN and Username display properties are set to "Read Only," creating a new user fails, indicating the UPN and username are already in use. This issue occurs when attempting to create a user with a name similar to an existing user.


    6. When importing users in bulk with blank UPNs or usernames, the UPN or username might not be automatically generated using the pattern specified in Services Manager. Services Manager generates the UPN or username using the default pattern. This issue occurs when the UPN and Username display properties are set to "Read Only."


    7. When Services Manager is configured to automatically generate usernames according to a specified pattern, and users are imported in bulk, Services Manager appends numbers to the end of the customer code instead of the username when evaluating similar entries. Because the customer code is used to associate customers with their users, this issue results in similar users appearing to belong to different customers.


    Database Issues

    1. When configuring a SQL Server instance as a public instance, Services Manager fails to mark the instance public after the configuration is saved.


    2. Responsiveness of Services Manager is slow in large environments.


    Services Manager API Issues

    1. In a multi-location environment, the Services Manager API returns the error "Conversion from type ‘DBNull’ to type ‘String’ is not valid" when a request is made to retrieve the customer properties available in the specified location.


    2. When syncing passwords with the AD Sync service, the Service Manager API intermittently resets passwords of existing users. This occurs because the Services Manager API fails to set random passwords for non-existent users when no other password is specified.


    3. Creating new instances of Web hosting or SQL Server for customers returns an error.


    4. When creating a new customer with multiple domains specified, the Services Manager API returns the error "Domain does not exist" due to an error in how the specified domains are processed. To avoid this error when creating an API request for a new customer with multiple domains, the primary domain must be specified within <domains>.


    5. The Services Manager API cannot scale to create many new customers simultaneously using multiple threads. Customers are created, one at a time only.


    6. When a subcustomer is created without specifying the parent customer, the root customer OU is overwritten by the new subcustomer.


    7. When provisioning new services without specifying a user plan, the API automatically selects a plan but does not provision the plan. Instead, the API disables the plan.


    8. Querying a newly enabled service before it is saved to a customer returns the error "Cannot access the Service ID."


    DNS Issues

    1. When a customer is provisioned with the Windows DNS service and an SRV record is created, the Autodiscover service type is missing from the list of available services. When an SRV record is created with BIND, the Autodiscover service is unavailable, as intended.


    2. When adding a new domain, provisioning requests are sent for all domains in the system, including existing domains.


    3. After creating an SRV record, the Service Name field is blank when viewing the record details.


    Windows Web Hosting Issues

    1. When provisioning a Web site in an environment where IIS shared configuration is enabled, Services Manager returns the error "Server was unable to process request. Failed to remove delegation from <FULL group for IIS>. Specified cast is not valid."


    CRM 2011 Issues

    1. In environments that include multiple ADFS servers, no method exists for specifying the preferred server. Consequently, Services Manager might select the incorrect server.


    2. In environments that include multiple CRM farms on the same domain, listing users in an organization returns errors. This occurs because Services Manager connects to the incorrect discovery server to retrieve users associated with the organization.


    Updated Components in This Release

    This release contains updates to the following components of CloudPortal Services Manager:

    – Citrix CloudPortal Web

    – Citrix CloudPortal Virtual Machine Web Service

    – Citrix CloudPortal Exchange Web Service

    – Citrix CloudPortal IIS Web Service

    – Citrix CloudPortal Databases

    – Citrix CloudPortal Provisioning Engine

    – Citrix CloudPortal Directory Web Service

    Obtaining and Installing This Release

    To obtain this hotfix and for installation instructions, contact Citrix technical support.

    Original post on the Citrix Knowledgebase is found here.