How to: Troubleshoot pass-through authentication to Web Interface

This article defines troubleshooting steps for a failure in pass-through authentication. Symptoms include getting prompted for credentials at the Web Interface logon and also getting a logon screen when you attempt to launch a published application.

Procedure

Complete the following steps to troubleshoot pass-through authentication to Web Interface:

  • Verify that SSONSVR.EXE is running on the client machine. If Receiver was installed with the ENABLE_SSON=Yes command line switch, then the computer must be rebooted after the installation if not this process does not load. If this process is not running for any reason, pass-through authentication will not work.