Troubleshooting 1030 error on Windows 7 image

Problem

Desktops fail to start with a 1030 error.

Background

In this scenario, when the user clicks on their desktop group, the desktop viewer starts, but then disconnects giving an error 1030:

“The connection to ‘mydesktop’ failed with status 1030”

This issue was not fixed by reinstalling the Virtual Desktop Agent (VDA) software and was not seen with a fresh vanilla OS Image, however the customer required that their organization use the image approved by their security department.

Environment

  • Citrix Product: XenDesktop
  • Hosting Infrastructure: VMware 5
  • Citrix Servers: XenDesktop 5.5,VDA 5.5