Ever noticed that on a 2008 print server you install a HP LaserJet 4xxx driver on it but when you open the properties page of the printer you still get the error that the driver wasn’t installed and if you want to install it? I’ve run into it while working on a Citrix Universal Print Server issue and a colleague pointed this out to me (thanks to Kristof Peeters).
Creation of printers configured in Universal Print Server (UPS) policy fails when user logs on.
When a user is member of a large number of security groups in Active Directory it can cause to fail to create printers configured using a Universal Print Server policy.
Possible error messages
- In the event viewer this message appears on the server/desktop where the user is logging on to: “Client printer auto-creation failed. The driver could not be installed. Possible reasons for the failure: The driver is not in the list of drivers on the server. The driver cannot be located. The driver has not been mapped. Client name: () Printer: (\printserverprintername) Printer driver: ()”
- Printers are not created on the user’s session.
- The printer is created but the printer has the status “not configured”.
In all cases the user is unable to print to the printer and unable to connect to the UPS printer.