Worker Group Membership Changes Prevent Users from Launching Applications

Here’s another issue I encountered during my work at Citrix which I wrote a KB article for.

The issue is when an application is assigned to a worker group and the membership is changed of that worker group the application launch fails.

Change Worker Group assignments

When an application is assigned to a worker group and the membership is changed of that worker group the following symptoms are visible:

  • Newly added servers to the Worker Group are not used for launching the application
  • The application fails to launch displaying the following error message to the user: Connection Error: You have not been granted access to this published application OK
  • Disabling and re-enabling all applications would fix the error.

Resolution

Install the hotfix in CTX135783 – Hotfix XA650R01W2K8R2X64052 – For Citrix XenApp 6.5 for Windows Server 2008 R2 – English to fix this error.

Original post on the Citrix knowledgebase.