We as Citrites (Citrix employees) are encouraged to write KB articles for the Citrix knowledgebase (support.citrix.com). The following article I’ve written when I came across the issue and saw it wasn’t documented.
When stopping the Stream Service on a given Provisioning Server it can render some (but not all) target devices connected to that particular server unresponsive since the failover to other servers does not occur.
If you look at the stream process log (which can be found on the PVS server in C:ProgramdataCitrixProvisioning Serverlogs), you may find these entries:
2012-12-02 19:58:45,001 [0x000020f8] INFO Shutdown: Setting application shutdown state to true; 0 other message processor threads currently running
2012-12-02 19:58:45,001 [0x00001680] INFO Ardence::SSDiskUpdateNotification::Main SSDiskUpdateNotification: Exiting normally
2012-12-02 19:58:45,016 [0x0000211c] INFO Shutdown: Setting application shutdown state to true; 1 other message processor threads currently running
2012-12-02 19:58:47,060 [0x0000156c] INFO CSSProtocolModule::MoveClients Notify clients for service shutdown
2012-12-02 19:58:52,255 [0x0000156c] ERROR CSSProtocol::UpdateClientStatus Server IP mismatch. Requesting Device (servername), ID=22. Mismatching server IP 8ACD7901:8ACD7902
2012-12-02 19:58:53,082 [0x00001054] INFO Response to mtLoginServer request took 5164 milliseconds
2012-12-02 19:58:53,082 [0x00001054] FATAL No response to mtLoginServer was received
2012-12-02 19:58:53,082 [0x00001054] INFO Response to mtLoginServer returned 0 servers
2012-12-02 19:58:53,097 [0x00001288] INFO Response to mtLoginServer request took 5195 milliseconds
2012-12-02 19:58:53,097 [0x00001288] FATAL No response to mtLoginServer was received
2012-12-02 19:58:53,097 [0x00001288] INFO Response to mtLoginServer returned 0 servers
2012-12-02 19:58:53,175 [0x0000156c] ERROR CSSProtocol::UpdateClientStatus Server port mismatch. Requesting Device ServerName (ID=20), Server port 6925:6920
To resolve this issue, install one of the following hotfixes (depending on your flavor off PVS):
Here’s the link to the official KB article.