How to generate diagnostic data for upload to Citrix Auto Support

In this post is already explained what Auto Support is and what it does. Well if you didn’t know how to collect the data needed to upload to Auto Support look no further. Here’s described what you need to do to get the correct data for uploading to Auto Support.

Did I mention that Auto support is THE greatest online support tool ever made? NO, well you need to read this post again :).

XenApp / Xen Desktop:



For XenApp & XenDesktop, you can upload the data to Auto Support directly from the Scout tool. For XenServer & Netscaler, simply save the Support Data bundle you generate, and then you can upload it via the Auto Support website.

As for most Citrix downloads and tools you need a My Citrix ID. If you do not have one, you can set one up for free at

Citrix auto support now available


Citrix Auto Support, which is available to use now (an earlier version was known as TaaS). The tool we as support experts use is now open for all!

This is kind of a big deal, so I hope you’ll read to the end.

Citrix Auto Support is a simple, online troubleshooting platform and health-checker for your Citrix environment.  It’s exactly the same tool that our own tech support experts use every day to diagnose and fix hundreds of known issues. And now we’re making it available to all of our customers.

How does it work?  An easy, 3-step process

1. Upload the log file – Just sign in with your Citrix ID (or create one, its free) and upload your log file.

2. Wait a few minutes – the file will be parsed and measured against hundreds of parameters. You’ll receive an email telling you that the results are ready.

3. Review the results

  1. An easy red/amber/green list of issues and actions, such as:
    • Known issue detection
    • Best practice recommendations
    • Existing patches
    • System update information
    • Crash dump analysis (for NetScaler)
  2. A snapshot of your entire environment Servers, versions, settings, CPU usage, storage, etc.

The products it supports. XenServer, XenDesktop, NetScaler and now XenApp (beta).

Citrix Auto Support is free and waiting for your log file uploads. Give it a go.

With many thanks to David McGeough (Citrix Auto Support Marketing Manager) for this.