Citrix Diagnostic Toolkit updated

Citrix support has updated the Citrix Diagnostic toolkit on May 13th (2013).

In this release we’ve added data collection options and tools for XenDesktop, Receiver, VDA, and PVS. We have updated the install wizard and changed the look and feel of several START menu options and shortcuts.

When installing Wire Shark on Windows 8 systems, follow the instructions on this LINK to address known compatibility issue with Pcap driver and Windows 8.

Symantec Endpoint Protection or antivirus programs with real-time scanning enabled, can delay the (packaging) sequence. See “The Packager” section below for details.

You can download the toolkit here:

Citrix Diagnostics Toolkit

The Citrix Diagnostic Toolkit is a collection of applications and utilities used for troubleshooting commonly reported problems. C.D.T. includes execution scripts created specifically to automate tasks that a support engineer would have a customer perform to generate data files used to determine root cause of a problem report.

A key benefit is reducing the diagnostic time by expediting delivery of diagnostic data to Citrix Support for analysis.

What is included? Continue reading “Citrix Diagnostics Toolkit”

Remote Server Administration tools for Windows 8 & Server 2012

Microsoft has released the new version of their Remote Server Administration Tools for Windows 8 includes Server Manager, Microsoft Management Console (MMC) snap-ins, consoles, Windows PowerShell cmdlets and providers, and command-line tools for managing roles and features that run on Windows Server 2012.  In limited cases, the tools can be used to manage roles and features that are running on Windows Server 2008 R2 or Windows Server 2008. Some of the tools work for managing roles and features on Windows Server 2003.

You can download the tools here.

Citrix Knowledge Center Top 10 – August 2012

Citrix Support is focused on ensuring Customer and Partner satisfaction with their products. Here are the Top 10 viewed Knowledge Center article per group for August 2012.

Top 10 Technical Articles

Article Number Article Title
CTX130002 How to Change the Registration Port for XenDesktop 5 Desktop Delivery Controller and VDA
CTX129229 Recommended Citrix and Microsoft Hotfixes for XenApp 6 and Windows Server 2008 R2
CTX129082 Application Launch Fails with Web Interface using Internet Explorer 9
CTX132875 Citrix Receiver Error 2320
CTX804493 Users Prompted to Download ICA File, Launch.ica, Instead of Launching the Connection
CTX105793 Error: Cannot connect to the Citrix server. Protocol Driver Error
CTX124164 Issues Fixed in XenApp, XenDesktop, and Component Technologies
CTX134191 Mac OS X 10.8 (Mountain Lion) – Access Gateway VPN Client Fails
CTX101644 Seamless Configuration Settings
CTX133037 Citrix Receiver 3.2 – Issues Fixed in This Release

Continue reading “Citrix Knowledge Center Top 10 – August 2012”

HDX Monitor 2.0.7 Published

HDX Monitor has had the ability to export the data captured to a file, but with this release we added the ability to import that same data back into HDX Monitor.  We expect this capability to be a great way to store the data at the moment that an issue occurs and then allow it to be sent to a technician that can then re-import that file into their HDX Monitor for evaluation.  That technician can be in-house or a Citrix Tech Support Engineer.  Note: HDX Monitor currently exports HDX data with the exception of performance counter data.  Therefore the results of an analysis when importing data from a file does not take into consideration performance counter data. We hope to add performance counter data to the export file in a future HDX Monitor release.  To import a previously saved file, select the Import target type and then specify the file.  When you click the Open button it will load the captured data and analyze it.

System Tray Indicator

When running HDX Monitor on the target machine, you can now hide its window yet keep it running in the background.  An indicator will appear in the System Tray that will show “bars” representing the network performance (i.e. the more bars that are displayed the better your network is performing and consequently the better your Citrix user experience is).  There is also a small icon representing the Experience index laid over the indicator.  A green symbol indicates a high experience index, while yellow represents a moderate index, and red informs you that the user experience is poor.  If a new alert is detected based on changed conditions, the alert will appear as a balloon message above the indicator.  You can double click the indicator to make HDX Monitor appear.   To enable this feature go to the HDX Monitor Settings and check the “On exiting, switch to a tray app …” box.

HDX Monitor TrayApp Indicator

Other Improvements

There are almost 2 dozen other bug fixes and improvements in this release.  Most noteworthy are bug fixes and improvements to the Settings page.

Get this new version of HDX Monitor 2.0 here

Read the original blog here.

Citrix tool: VolatilePool Enabler

When the stack of a process is overrun by a second process, analysis of the dump is not possible because the crash occurs when the original process writes to kernel space occupied by a second process.

Special pool tagging causes the offending driver to crash as soon as it tries to write to the kernel space, before overwriting the space, and enables the debugger to analyze the crash.

VolatilePool is a debugging tool that enables the special pool flag for all drivers on the system without the need to restart the machine. This is useful, especially on provisioned machines that otherwise require the administrator to create a new image for the registry changes to persist.


VolatilePool can run on any Microsoft Windows computer that is Windows Vista or later.

It must be run as a user with Administrative privileges for all features to be functional.

Continue reading “Citrix tool: VolatilePool Enabler”

LSQuery – License Server Data Collection Tool


LSQuery is used to collect, from the Citrix License Server, data necessary to assist in troubleshooting at the time of an issue.



LSQuery can be run on any Citrix License Server for Windows v11.6.1 Build 10007 or later on one of the following Microsoft Windows platforms:

Continue reading “LSQuery – License Server Data Collection Tool”

LBDiag – XenApp 6 Load Balancing Diagnostic Tool

LBDiag is a utility for diagnosing load balancing in XenApp 6. LBDiag simulates the load balancing process for a user launching a specific application and provides a detailed report of the XenApp load balancing process. This simulation includes calculating load balancing policies, worker groups, server and application load evaluators, application installation, and multiple NIC support.



Continue reading “LBDiag – XenApp 6 Load Balancing Diagnostic Tool”

Session State Monitor Tool – XenApp/XenDesktop


The Session State Monitor Utility actively monitors remote connections and disconnections in the session for which it’s running. The utility provides the ability to specify custom commands for Disconnect, Reconnect, and Startup. The utility also has the ability to allow the endpoint (client) name to smooth roam in double-hop sessions to the second hop. The utility does this by disconnecting the session from first hop to second hop, updating the appropriate registry key for ‘clientname’, and then reconnecting the disconnected first hop to second hop session.


When using this utility to update the clientname on a Pass-through XenApp session, the full client plugin must be installed on the first hop and the client must have fix 215510 (see note below).

Note: The current 12.0 and 12.1 client endpoint builds detect a pass-through session when running inside a VDA on an ICA connection and disable the disconnect/reconnect options. Private fixes are available and can be obtained by contacting Citrix technical support and reference CPR 215510.

Continue reading “Session State Monitor Tool – XenApp/XenDesktop”

McAfee updates

Hi guys,

Here are a few updates about McAfee products:

Memory leak in MFEVTPS.EXE
Recent Microsoft security updates for Windows XP SP3 introduce a memory leak for the VirusScan Enterprise process MFEVTPS.EXE. The leak is actually from a Windows binary, Crypt32.dll, that MFEVTPS.EXE utilizes. A fix for this issue is available from Microsoft.

For more information, see KB73018: Continue reading “McAfee updates”