troubleshoot – Jack's server blog

This article defines troubleshooting steps for a failure in pass-through authentication. Symptoms include getting prompted for credentials at the Web Interface logon and also getting a logon screen when you attempt to launch a published application.

Procedure

Complete the following steps to troubleshoot pass-through authentication to Web Interface:

Verify that SSONSVR.EXE is running on the client machine. If Receiver was installed with the ENABLE_SSON=Yes command line switch, then the computer must be rebooted after the installation if not this process does not load. If this process is not running for any reason, pass-through authentication will not work.

Verify that the Citrix Receiver group policy allowing pass-through authentication has been applied to the workstation. This can be done either through Group Policy Management Console or through a Local Policy. The template for this group policy setting can be found in the following location on any workstation with Receiver installed: Continue reading “How to: Troubleshoot pass-through authentication to Web Interface”

This article describes how to enable Receiver Logging to troubleshoot StoreFront store Activation/ Provisioning in Citrix Receiver for Windows.

Procedure

Caution! This procedure requires you to edit the registry. Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Back up the registry before you edit it.

Enable Receiver Logging:

Navigate to HKEY_LOCAL_MACHINESOFWARECITRIX

Add new DWORD Value as: [HKEY_LOCAL_MACHINESOFTWARECitrix] “ReceiverVerboseTracingEnabled”=dword:00000001 Continue reading “How to Enable Receiver Logging to Troubleshoot StoreFront Activation/Provisioning”