Tag: UPS

Error HP driver not found on 2008 printserver

Ever noticed that on a 2008 print server you install a HP LaserJet 4xxx driver on it but when you open the properties page of the printer you still get the error that the driver wasn’t installed and if you want to install it? I’ve run into it while working on a Citrix Universal Print Server issue and a colleague pointed this out to me (thanks to Kristof Peeters).

Laserjet 4000 series not found Continue reading “Error HP driver not found on 2008 printserver”

Printing Fails after Universal Print Server installation

After installing and configuring the Universal Print Server (UPS) on an established, functioning print server, all session and auto-created printers using UPS failed to print. Attempting to print directly to the same print spooler objects outside of Citrix network continue to function normally.

One of the following errors is displayed:

“Error: Page too small to print. Try printing using smaller font.”

or

“An internal error occurred”

Printing a test page from the printer properties displays the following error: Continue reading “Printing Fails after Universal Print Server installation”

How to check if Citrix UPS is installed and enabled on XenApp 6.5

Citrix has released a new KB article which clearly describes how to check whether Citrix Universal Print Server has been installed and enabled correclty on your XenApp 6.5 HRP01 environment.

  • The Universal Print Server feature comprises a client component – Universal Print Client (UPClient) that needs to be installed on the XenApp server along with Hotfix Rollup Pack 1 (HRP01) that provides the necessary updates implementing support for the UPS. When installed, the two items will appear in the installed programs list in the server Control Panel->Programs->Programs and Features Continue reading “How to check if Citrix UPS is installed and enabled on XenApp 6.5”

Creation of UPS Printer Fails With Error “Client printer auto-creation failed”

Creation of printers configured in Universal Print Server (UPS) policy fails when user logs on.

Background

When a user is member of a large number of security groups in Active Directory it can cause to fail to create printers configured using a Universal Print Server policy.

Possible error messages

  • In the event viewer this message appears on the server/desktop where the user is logging on to: “Client printer auto-creation failed. The driver could not be installed. Possible reasons for the failure: The driver is not in the list of drivers on the server. The driver cannot be located. The driver has not been mapped. Client name: () Printer: (\printserverprintername) Printer driver: ()”
  • Printers are not created on the user’s session.
  • The printer is created but the printer has the status “not configured”.

In all cases the user is unable to print to the printer and unable to connect to the UPS printer.

Workaround Continue reading “Creation of UPS Printer Fails With Error “Client printer auto-creation failed””

IMA Modules to Select when Capturing a CDF Trace for a Universal Print Server (UPS) Issues

This article contains information regarding the CDF modules available for selection when capturing a Citrix Diagnostic Facility (CDF) trace for Citrix Universal Print Server (UPS) issues.

Requirements

CDF Control utility is available at:

http://support.citrix.com/article/CTX111961

Background

Ensure all the prerequisite components are installed and basic troubleshooting is performed prior to capturing a CDF trace.

Procedure

To capture a CDF trace for Citrix Universal Print Server (UPS) Issues, perform the following tasks: